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Krystal Group

RETAIL AND COMMERCIAL SPACES

Spaces That Welcome Customers, Every Single Day

Malls, retail chains and corporate offices are judged the moment someone walks in. We keep stores, lobbies and workspaces clean, secure and well maintained, so every visit feels right.

What We Offer Retail and Commercial Spaces

Services built around footfall, presentation and the customer experience.

Housekeeping and Hygiene Services

Daily cleaning of shop floors, lobbies, food courts and washrooms, plus pest control, façade cleaning and landscaping. Work is timed around trading hours to keep spaces customer-ready.

Security and Loss Prevention

Trained guards manage access, patrolling, material verification and incident response, supported by CCTV integration to protect people, stock and premises.

Technical Facility Management

Maintenance of MEP systems, HVAC, DG sets, lighting controls and fire and smoke detection, with preventive schedules that keep commercial estates running without interruption.

Our Reach

Trusted by Brands and Businesses Nationwide

570+

Customers Served by Krystal

177+

New Corporate Clients Added in FY26

100%

Contract Renewal Rate, Non-Government Clients, Five Years

4,000+

Locations Serviced Across India

A Facility Partner Businesses Can Rely On

In retail and commercial spaces, cleanliness and safety shape how customers and employees feel about a brand. We work with retailers and businesses to keep every store, office and common area presentable and secure.

Our clients include DMart, Berger Paints and Livspace, which we onboarded as a full national account in 2025-26.

A Clean, Safe Space Is The First Thing Your Customers Notice.

Visibility Into Every Site

Mobile inspection and feedback tools let issues be raised and closed on site, while QR-based tracking shows clients what equipment is deployed on their premises.

One Partner for Every Location

Housekeeping, security and technical upkeep come together under one accountable partner, delivering the same standard across a flagship store or a regional office.

Dedicated Account Ownership

National accounts get structured reviews and a dedicated relationship owner, so service stays consistent as your footprint grows.

Why Businesses Choose Krystal

Lasting relationships, certified quality and nationwide coverage.

Relationships That Last

We have held a 100% contract renewal or extension rate among eligible non-government clients for five years, and 40% of our top 10 customers have been with us for over a decade.

Independently Certified Standards

Operations certified to ISO 9001 (Quality), ISO 45001 (Occupational Health and Safety), ISO 14001 (Environmental Management) and ISO/IEC 27001:2022.

Growing With Corporate Clients

Corporate RFP participation rose fivefold in 2025 - 26, and we now compete for structured national accounts alongside global facility management players.

Systematic Issue Resolution

Complaints are logged through an automated workflow that assigns ownership, sets resolution timelines and escalates when they are missed.

Client Testimonials

What Our Clients Say

Long-standing relationships, built on consistent delivery.

Mr. Mahesh Vinayak Redkar

Independent Director

Joined June 2024

Background

Oversees the Company’s overall business operations and workforce welfare planning.

Education

Executive Master’s in Business Administration (Finance Management), Indian School of Business Management and Administration.

Dr. Yajyoti Digvijay Singh

Independent Director

Joined August 2023

Background

Oversees the Company’s overall business operations and workforce welfare planning.

Education

Executive Master’s in Business Administration (Finance Management), Indian School of Business Management and Administration.

Lt. Col. Kaninika Thakur

Independent Director

Joined August 2023

Background

Oversees the Company’s overall business operations and workforce welfare planning.

Education

Executive Master’s in Business Administration (Finance Management), Indian School of Business Management and Administration.

Dr. Dhanya Pattathil

Independent Director

Joined August 2023

Background

Oversees the Company’s overall business operations and workforce welfare planning.

Education

Executive Master’s in Business Administration (Finance Management), Indian School of Business Management and Administration.

Prof. Sunder Ram Govind Raghavan Korivi

Lead Independent Director

Joined June 2023 · Chairs the Audit Committee

Background

Oversees the Company’s overall business operations and workforce welfare planning.

Education

Executive Master’s in Business Administration (Finance Management), Indian School of Business Management and Administration.

Mr. Pravin Ramesh Lad

Whole-time Director

On the Board since October 2009

Background

Oversees the Company’s overall business operations and workforce welfare planning.

Education

Executive Master’s in Business Administration (Finance Management), Indian School of Business Management and Administration.

Mr. Shubham Prasad Lad

Whole-time Director

Associated since March 2019

Background

Oversees the Company’s overall business operations and workforce welfare planning.

Education

Executive Master’s in Business Administration (Finance Management), Indian School of Business Management and Administration.

Ms. Saily Prasad Lad

Whole-time Director

On the Board since October 2015

Background

Oversees the Company’s overall business operations and workforce welfare planning.

Education

Executive Master’s in Business Administration (Finance Management), Indian School of Business Management and Administration.

Mr. Sanjay Suryakant Dighe

CEO & Whole-time Director

On the Board since December 2010

Background

Oversees the Company’s overall business operations and workforce welfare planning.

Education

Executive Master’s in Business Administration (Finance Management), Indian School of Business Management and Administration.

Mrs. Neeta Prasad Lad

Chairperson and Managing Director

Associated since April 2006

Background

Oversees the Company’s overall business operations and workforce welfare planning.

Education

Executive Master’s in Business Administration (Finance Management), Indian School of Business Management and Administration.

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Area Officer – HK Operations · Delhi, Delhi